Privacy Policy

Last updated: 12 November 2026

This policy explains what personal information Roofing Goats collects, how we use it, who we share it with, and how you can see it, correct it or have it deleted. It covers our websites, our enquiries and jobs, our advertising on Facebook and Instagram, and the software we use to manage that advertising.

1. Who we are

Roofing Goats is the trading name of Goat Home Services Pty Ltd (ABN 14 691 527 652), a roofing company based at 35 Seaview St, Cronulla NSW 2230. In this policy, "we", "us" and "our" mean Roofing Goats.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

Contact details: your name, phone number, email address, and the address or suburb of the property.
Details about the job: the type, size and condition of the roof, photos and measurements, what you tell us about the work you want, and your quotes and job history with us.
Messages and calls: emails, text messages, messages sent through our websites or our Facebook and Instagram pages, and records of phone calls with us. Calls with us may be recorded and transcribed.
Property imagery: we may use aerial or satellite imagery of a property to measure a roof and prepare an estimate.
Website and advertising data: the pages you visit, the ad or link that brought you to us, your device and browser type, your approximate location, and cookie or similar identifiers.

We only collect what we need to answer your enquiry, quote and carry out roofing work, and run our business. We don't ask for sensitive information such as health details.

3. How we collect it

Directly from you, when you fill in a form on one of our websites, call, text or email us, message us on Facebook or Instagram, or meet us on site.
From Meta, if you submit your details through a form on one of our Facebook or Instagram ads.
Automatically, through cookies and similar technologies on our websites (see section 5).
From someone acting for you, such as a builder, property manager or family member who asks us for a quote on your behalf.

4. Our Facebook and Instagram advertising tool

We use a private Meta app to create, manage and measure our own advertising on Facebook and Instagram. Only Roofing Goats staff and our own systems use it. Members of the public cannot sign in to it, and it does not use Facebook Login.

Through the app we access our own business assets only: our ad accounts, Pages, campaigns, ads, images and videos, and results such as how many people an ad reached, how many clicked, what it cost and how many enquiries it produced. These results are totals and do not identify you.

The app does not read your Facebook or Instagram profile, your friends list, your posts or your private messages.

If you send us your details through a form on one of our ads, Meta passes us the details you entered. We treat them the same way as any other enquiry under this policy.

5. Cookies, the Meta Pixel and similar tools

Our websites use cookies and similar technologies, including tools provided by Meta and Google. When you visit our websites or send an enquiry, information about that visit or enquiry may be shared with Meta and Google so that we can measure how our advertising is performing and show our ads to people who are likely to be interested.

You can block or delete cookies in your browser settings. You can control how Meta uses your information to show you ads in your Facebook or Instagram settings, under Accounts Centre, then Ad preferences.

6. How we use personal information

To respond to your enquiry and prepare estimates and quotes.
To carry out and manage roofing work, including arranging trades, suppliers, insurance and warranties.
To contact you about your enquiry, quote or job by phone, text message or email.
To send you offers and updates about our services. You can opt out at any time (see section 10).
To measure and improve our advertising, websites and service.
To keep business records and meet our legal, licensing, insurance and tax obligations.

We share personal information only as described in this policy:

Our staff, and the installers, subcontractors and suppliers who need it to quote or carry out your job.
Companies that provide the systems we run our business on, such as customer management, phone and messaging, email, website hosting, file storage, accounting, analytics, and software (including AI-assisted tools) that helps us handle enquiries, calls and documents.
Insurers and government bodies, where needed for home building compensation cover, licensing or permits.
Advertising platforms such as Meta and Google, as described in sections 4 and 5.
Our professional advisers, and authorities where the law requires it.

Some of these providers store or process information outside Australia, including in the United States. We take reasonable steps to make sure they protect it.

8. How we keep it safe

We keep personal information in password-protected systems and limit access to the people who need it to do their work. No system is completely secure, but we take reasonable steps to protect personal information from misuse, loss and unauthorised access.

9. How long we keep it

We keep personal information for as long as we need it for the purposes in this policy. For jobs we carry out, we keep records for the life of the warranty and for as long as the law requires. Enquiries that don't become a job are kept until they are no longer needed, or until you ask us to delete them.

10. Marketing messages

If you no longer want to hear from us, reply STOP to any text message, use the unsubscribe link in any marketing email, or contact us using the details below. We will stop.

11. Seeing, correcting or deleting your information

To have your information deleted, email info@roofinggoats.com.au or call (02) 5565 2110 and tell us your name and the phone number or email address you used with us, so we can find your records.

We will confirm once it is done, within 30 days. This includes any details we received from an enquiry you made through a Facebook or Instagram ad.

You can also ask us for a copy of the personal information we hold about you, or ask us to correct it. There is no charge.

If we have to keep some information, for example records of a job we carried out that we need for tax, insurance or warranty reasons, we will tell you what we are keeping and why.

To manage the information Meta itself holds about you, use the settings in your Facebook or Instagram account.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will look into it and reply within 30 days.

If you are not satisfied with our reply, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy from time to time. The current version is always at this address, with the date it was last updated at the top.

14. Contact us

Roofing Goats (Goat Home Services Pty Ltd)
35 Seaview St, Cronulla NSW 2230
Phone: (02) 5565 2110
Email: info@roofinggoats.com.au